4 Comments

Lessons from A Cable TV Repairman

After five years of uninterrupted phone and DSL service, I went through enough trouble in six weeks to make me throw away my loyalties and join the cable movement.

Yes, I was a little crazy. Between unplugging my phone for two weeks in an effort to make the Internet work, making seven service call appointments that led to no solutions and several withered crops and failed tasks in Farmville, I was ready to skin something with my fingernails.

Thrilled to discover installation could happen on a Saturday, I made the appointment and waited for the tech to call. And waited. And waited. And waited.

Finally, at ten ’til 5 PM, when my appointment was between 3 and 5 PM, I called them. Got the switchboard and a man with an Irish accent -go figure – who accidentally hung up on me while transferring my call to the tech. When I called back, I got the answering machine mechanically telling me the office was closed until Monday.

Yes, I’m ashamed to admit it, but I burst into tears. The Turtle broke down. I’d been without Internet for four days. My hopes were dashed. I would have to wait until Monday to speak to a person and I might as well stay with my phone service because at least I was used to them disappointing me.

Then the Irish guy called back. He apologized for dropping the call. He assured me the tech was still working and would call me when he was on his way. He was Irish, and nice enough to call back after hours, so I believed him.

The tech did call and did show up, two hours later. He’d been working all day, had one more call to make after me and then a two hour drive home to his family. By my shaky calculations, that would put him home sometime around 11 PM.

That’s when the guilt set in. I’d sat there whining and moaning about not having Internet access and this guy was working his tail off to make sure whiny-bums like me got what they paid for. He smiled and calmly did his job and even said at one point when I was commenting on his situation, “life’s too short to be angry all the time.”

Ah, Lawrence, what wisdom you peddle with your cable install.

I hope the next time my life is side-tracked, I will handle it with the cheery professionalism of Lawrence the Cable Repairman. I already have two instances under my belt. Here’s to many more.

About Robynn Tolbert

Born in Kansas and born again at age six, Robynn has published two novels and started her third. Robynn, aka Ranunculus Turtle, lives in Kansas with a clowder of cats, a patient dog and a garden.

4 comments on “Lessons from A Cable TV Repairman

  1. He’s getting paid big bucks if he’s working that late! Time and a half. While I’m sure his wife and kids would like to see more of him, the extra money is undoubtedly welcome, too.

    I hope the company he’s working for really respects his days off.

  2. Money is nice, but it isn’t everything. No one could pay me to be that nice on time I thought was my own. Which brings up the whole issue of whether anything is *really* mine but I don’t want to go there. I’m trying not to be a brat, not illustrate why I’ll always be one. 🙂

    • Oh, I agree with you, Robynn! 🙂 I’m glad he had a good attitude about it. Maybe they really need that money? Other people are doing without jobs or working several just trying to make ends meet and going nowhere. So–he has a huge reason to be grateful, but of course, he could ALSO be doing his work as unto the Lord.

  3. Maybe he is on commission with base pay. I was with TV repair for national co. Maybe makes 12 an hour x 40 hrs guaranteed. Maybe makes 10 per successful repair, and if he gets more than 48 in a week, he makes a little more. For real!

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